How can we help?

You see the full price before you pay, and it’s locked once you book. It depends on the size of your home or space, the type of clean, any extras, and when you want it. Same-day and late-night times cost a bit more, and when an area is very busy a small busy fee may apply — it goes to your cleaner as a rush bonus.

Yes — $20 off your first home clean, applied automatically. If a friend invited you, enter their code at sign-up or checkout for another $20 off.

Tap “Add a promo or referral code” on the Review & pay screen. Sudgo credit (from inviting friends) comes off your next booking automatically — you’ll see it on the price breakdown.

Yes. Choose weekly (15% off), every 2 weeks (10% off) or monthly (5% off) when you book. Your card is charged the morning of each visit, and you can skip, pause or cancel anytime in Profile → Your plan.

Yes — pick Short-term rental. You can set any check-out and check-in time, plus laundry and restocking (tell us who supplies the items).

Yes. Pick Commercial when you book — offices, retail, restaurants, gyms and more. Commercial spaces need a suite or unit number.

Independent cleaners who apply, verify their ID, agree to our standards and are approved by the Sudgo team before they can take jobs. You’ll see their photo, rating and car before they arrive.

Yes. Once a cleaner accepts, you can watch them on the map in real time, see their car and plate, and message them in the app.

Cleaners bring standard cleaning supplies and equipment. If you want them to use your products, add it to your booking notes.

Yes. After a clean, mark your cleaner as a favorite — next time they get the first chance to take your booking.

After your clean you can add a tip in the app. 100% of it goes to your cleaner.

Yes, from the booking screen. It’s free until your cleaner is close. Once they’re almost there (or have arrived), a $5 late-cancel fee applies — half of it pays the cleaner for the drive — and the rest is refunded.

Open the booking and tap “Report a problem” within 24 hours. Add photos of what was missed. Our team reviews every report and, if it’s approved, we’ll send a cleaner back to fix it or refund you.

Yes. Your cleaner takes before and after photos of every room. They’re in History → your booking.

Report it from the booking right away and message us in the chat. We’ll follow up with you directly.

Card, Apple Pay, or a saved card. Payments are processed securely by Stripe — Sudgo never sees your full card number.

Refunds go back to your original payment method. Most banks show them in 5–10 business days.

We email a receipt when your clean is done, and every booking is in History.

Profile → Login & security. You can also reset a forgotten password from the sign-in screen.

Profile → Delete account (at the bottom). This removes your account and personal data, except records we must keep for payments.

Finish your application and training, add your payout account, take your selfie, add your car details, then tap GO. You stay online even when the app is in the background.

When a job comes in near you, your phone dings and you have 60 seconds to accept. You’ll see the neighborhood, distance and your pay before you accept. If you don’t accept, it goes to the next cleaner.

Red areas on the map are busy right now. Jobs there pay a +$5 or +$10 bonus on top of your normal pay.

Sudgo pings offline cleaners when an area is busy or when a customer is waiting and nobody nearby is online. You can turn email/text alerts on or off in Profile → Notifications.

Yes. Take a before photo of each area to start, and an after photo of each area to finish. You can’t complete the job — or get paid — without them. They protect you if a customer reports a problem.

Message the customer in the app, wait a few minutes, then message us in Help → Chat with us so we can sort it out.

If you’re already close, the customer pays a $5 late-cancel fee and you get $2.50 for the drive.

When you finish a job with all photos, your pay is added to your payout account right away. Payouts go to your bank weekly (every Monday) and usually arrive in 2–3 business days. See Profile → Bank & payouts.

Yes — 100% of every tip goes to you.

Earnings shows each job, tips and bonuses. Your dashboard also shows time online, time on jobs and your average pay per hour.

Profile → Personal info & vehicle. Customers see your photo and car when you’re on the way, so keep them current.

Customers rate each clean. Great ratings help you get favorite-cleaner requests. Repeated low ratings or missed photos can pause your account.