Terms of Service

Last updated: April 22, 2026

1. Acceptance of Terms

By accessing or using Sudgo ("the App"), you agree to be bound by these Terms of Service. If you do not agree, do not use the App.

2. The Service

Sudgo is an on-demand marketplace connecting customers with independent cleaning professionals ("Cleaners") in Austin and Houston, Texas. Sudgo is a platform and does not directly provide cleaning services.

3. Account Registration

You must be at least 18 years old to create an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

4. Booking and Payment

When you book a cleaning, you authorize Sudgo to charge your selected payment method. Prices are shown before booking. You may cancel free of charge up to 2 hours before the scheduled start time. Late cancellations may incur a fee.

5. Cleaner Relationship

Cleaners are independent contractors, not employees of Sudgo. While we vet and approve Cleaners, we do not guarantee any specific outcome. You are responsible for being available at your scheduled time and providing safe access to the property.

6. Refunds

If you are unsatisfied with a cleaning, contact support@getsudgo.com within 24 hours. We'll work with you on a fair resolution, which may include a re-clean or partial/full refund at our discretion.

7. Prohibited Conduct

You agree not to: harass or abuse Cleaners; use the App for illegal purposes; attempt to hire Cleaners outside of Sudgo; or misuse the platform in any way that harms other users.

8. Limitation of Liability

Sudgo is not liable for damages arising from cleaning services. Our liability is limited to the amount you paid for the service in question. Some states don't allow limitations, so these may not apply to you.

9. Account Deletion

You may delete your account at any time from Profile → Delete Account. This permanently removes your account, payment methods, booking history, and personal data from our servers. Transactional records may be retained as required by law.

10. Changes to Terms

We may update these terms from time to time. Continued use of the App after changes constitutes acceptance. We'll notify you of material changes via email or in-app notice.

11. Contact

Questions? Email support@getsudgo.com