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Can I cancel or reschedule a house cleaning?
Short answer
Yes. With Sudgo, cancelling is free until your cleaner is almost there. If they are close, a $5 late-cancel fee applies (half of it pays the cleaner for the drive) and the rest is refunded. Once your cleaner has arrived, the booking can't be cancelled in the app; email support@getsudgo.com. Recurring visits can be skipped, paused or cancelled anytime in the app.
Cancelling and rescheduling
- Cancel from the booking screen in the app
- Free until your cleaner is close
- $5 late-cancel fee once they are almost there
- Skip, pause or cancel recurring plans in Profile → Your plan
- If no cleaner is available, Sudgo sends you a link to pick a new time
More questions
Is there a contract for recurring cleaning? ▾
No. You can change or cancel your plan anytime.
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