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What if I am not happy with my house cleaning?
Short answer
With Sudgo, open the booking and tap "Report a problem" within 24 hours, adding photos of what was missed. The Sudgo team reviews every report and, if approved, sends a cleaner back to fix it or refunds you.
How to report a problem
- Open the booking in the app (History)
- Tap Report a problem within 24 hours
- Add photos of what was missed
- The team reviews it and follows up
- Approved reports get a re-clean or a refund
More questions
How long do refunds take? ▾
Refunds go back to your original payment method. Most banks show them in 5–10 business days.
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